Job Description
We are seeking a highly skilled Technical Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for working closely with leads and partners to ensure successful onboarding and integration of Wialon-based projects.
Key Responsibilities:
* Provide technical pre-sale assistance, introducing Wialon and IoT solutions, delivering demos, and closing technical blockers.
* Develop partners' technical expertise and understanding of the IoT domain through continuous training and support activities.
* Offer software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement.
* Provide full range of support activities for Wialon-based projects, including migration, retention, and onboarding new clients to Wialon.
* Evaluate partner employees' expertise via Certification and guide them on the HW integration process and HW partners test accounts management.
* Holding public training sessions and webinars to extend the number of possible scenarios for using Wialon.
Requirements:
* Advanced English and Spanish required; knowledge of Portuguese is a strong plus.
* Experience in technical support or training positions (management of technical variables + live interaction with customers).
* University degree (ideally computer engineering, systems or related/technical background).
* High productivity level and high speed of work in general – it's essential how many unique letters you can write per day and how many phone calls/meetings you can handle with no quality loss.
* Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals.
* Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty.
* Fast learner – we provide an extensive training program during your probation period, and with a plethora of training opportunities after that.
* Ability to switch focus easily within a high number of incoming tasks.
* Excellent business correspondence and communication skills.
Benefits:
* Result-driven, friendly, and supportive team – we do an amazing job and are good friends after work.
* Work within GMT-3 time zone from 9 to 6 with Brazilian state holidays.
* 20 work days of vacation that can be divided as needed.
* 5 paid sick leaves without a doctor's note.
* Family-friendly policy helping to balance and benefit both work and family life.
* Corporate presents – we're not limited to mugs with a logo.
* Financial support for participation in training and specialized courses you choose.