Job Description
We are seeking a highly skilled and experienced Customer Success Analyst to join our team. As a Customer Success Analyst, you will be responsible for providing exceptional customer support via phone, email, and chat, ensuring timely and effective resolution of complex technical issues.
* Key Responsibilities:
* Deliver specialized technical solutions to escalated support cases.
* Provide proactive, personalized customer experience.
* Strengthen the partnership between the Customer Support Team and clients through technical excellence and accountability.
Technical Troubleshooting Responsibilities:
* Use Chrome Developer Tools to analyze web applications and debug front-end issues.
* Perform API testing and validation using tools such as Postman or cURL.
* Conduct IIS and SSL diagnostics to investigate and resolve issues on Windows Application Servers.
Requirements:
* Minimum 8+ years of customer support experience.
* ERP/MIS background preferred.
* Print industry knowledge is mandatory.
Education:
* Degree in Technology, Engineering, or related discipline, or equivalent hands-on experience in customer support and enterprise systems.