Sales and Support Specialist
Gurtam is a software developer and provider of Wialon, the platform for fleet management.
We deliver feature-rich and cost-effective solutions that drive efficiency in fleet management worldwide.
You will be responsible for:
* Technical pre-sale assistance, Wialon and IoT introduction, demo delivery, closing all technical blockers.
Key tasks include:
* Working with leads to provide technical support and guidance.
* Collaborating with partners to develop their technical expertise and understanding of the IoT domain.
* Providing software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement.
* Supporting Wialon-based projects, including migration, retention, and onboarding new clients to Wialon.
* Improving partner employees' expertise via training programs and certification evaluation.
* Guiding partners through the HW integration process and managing test accounts.
* Holding public training sessions and webinars to extend the use of Wialon.
* Participating in department-wide process improvement initiatives and partner-related events.
Requirements include:
* Advanced English and Spanish required; knowledge of Portuguese is a strong plus.
* Experience in technical support or training positions.
* University degree in computer engineering, systems, or related/technical background.
* High productivity level and speed of work.
* Outstanding time management skills.
* Strong knowledge of building fruitful partnerships.
* Fast learner ability.
* Ability to switch focus easily within multiple tasks.
* Excellent business correspondence and communication skills.
The ideal candidate will have:
* Telematics or IoT industry experience, providing valuable context for client needs and company products.
We offer:
* Involvement in the growth and development of an international product IT company.
* Challenging tasks boosting technical and communicative creativity.
* A result-driven team with friendly and supportive colleagues.
* Work within GMT-3 time zone from 9 to 6 with Brazilian state holidays.
Benefits include:
* Compensation for medical insurance and working on your own equipment.
* 20 work days of vacation to be divided as needed.
* 5 paid sick leaves without a doctor's note.
* Family-friendly policy supporting work-life balance.
* Corporate presents and financial support for training and courses.