Job Summary:
We are seeking a highly skilled Business Analyst to join our team.
The ideal candidate will be responsible for transforming stakeholder visions into functional features, documenting requirements, and working closely with development teams to deliver value-added features.
This role is perfect for individuals who enjoy assessing business processes, system landscapes, and user pain points to recommend technical solutions and workarounds.
* Key Responsibilities:
* Facilitate requirements gathering and functional design sessions with business and technical stakeholders.
* Document detailed functional design specifications (epics, features, user stories).
* Lead refinement sessions with Scrum teams to review feature designs, estimate effort, and prepare for sprint cycles.
* Support QA and UAT test planning, execution, and bug triage.
* Presentation of live product demonstrations and preparation of release notes for end users.
* Assist with sprint planning, stakeholder communications, and retrospectives to drive continuous improvement.
* Contribute to change management through documentation, training, and stakeholder engagement.
Requirements:
* Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience.
* 2+ years of experience in business analysis, product design, or related roles, ideally within CRM platforms.
* Strong background in requirements gathering, process mapping, and translating business needs into technical specifications.
* Hands-on experience with Agile delivery methods, including writing user stories and partnering with Scrum teams.
* Excellent communication, facilitation, and collaboration skills to work effectively with cross-functional and global stakeholders.
* Familiarity with CRM platforms (Microsoft Dynamics 365 Sales strongly preferred) and exposure to cloud-based solutions, APIs, and system integrations.