Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Your role and responsibilities Profissional com sólida experiência em Salesforce, atuando em projetos complexos de Service Cloud, integrações com MuleSoft e Industries (Energy & Utilities). Responsável pela análise, design, implementação e suporte de soluções escaláveis, seguindo as melhores práticas da plataforma e metodologias ágeis. Required technical and professional expertise Consultor(a) Salesforce com experiência com integrações Mulesoft e esteira de: * Service Cloud (Case, SLA e Omnichannel). * Conhecimentos de Industries Cloud (preferência Energy & Utilities); * Experiência obrigatória como consultor de integração com Mulesoft ( 2 anos) * Conhecimentos básicos de Omniscript, Data Raptor, Integration Procedure; * Conhecimento de configurações de Salesforce (Perfil, Papel, Flow, Processo de aprovação, Escalonamento, Layouts); * Conhecimento de integrações a nível funcional; * Análise de Requisitos com/sem integração; * Design de Software; * Práticas de Desenvolvimento Ágil; * Documentação de Software; * Ciclo de vida de Software; * Inglês intermediário * Certificação: Sales Cloud ou Service Cloud Preferred technical and professional experience * Certificação: Business Analyst e Omnistudio Consultant. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.