Cloud Salesforce Solutions Expert
We are seeking a highly skilled and self-motivated Business Analyst to collaborate with our team in delivering cutting-edge cloud Salesforce solutions.
Key Responsibilities:
* Gather and document business requirements by engaging with stakeholders and translating needs into functional specifications for Salesforce implementations.
* Map, analyze, and optimize business processes using Salesforce functionalities to identify gaps and opportunities for improvement.
* Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* Deep knowledge of Salesforce Sales Cloud, Quote, Order, and Contract Management.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting skills in Apex and SOQL are advantageous.
Skills & Qualifications:
* Analytical thinking & problem-solving.
* Effective oral and written communication.
* Requirement gathering & documentation.
* Process mapping & diagramming.
* Stakeholder management & facilitation.