Customer Success Consultant Job Description
We are seeking a skilled consultant to support delivering services that combine customer success expertise with business development activities.
Key Responsibilities:
* Deliver effective onboarding and enablement sessions for clients.
* Provide guidance to help customers realize the full value of our solutions.
* Maintain strong relationships across multiple levels within client organizations.
Business Development:
* Identify opportunities to grow, retain, and cross-sell within existing accounts.
* Develop a pipeline of new business opportunities in assigned territories.
* Conduct prospecting activities, including calls, emails, and presentations.
Strategic Communication:
* Deliver compelling presentations and messaging to build awareness of our solutions.
* Support marketing activities such as workshops, seminars, and industry events.
* Represent us at conferences and trade shows as agreed.
Reporting & Documentation:
* Maintain accurate records of activities and opportunities in CRM.
* Provide regular progress updates on engagement metrics and deliverables.