Job Title:
Technical Program Manager
Description:
As a technical program manager, you will oversee the delivery of projects across various technological tracks, ensuring timely completion within budget and scope.
You will work closely with customer stakeholders to understand project requirements and document them according to defined standards.
Your key responsibilities include managing and leading teams, fostering a collaborative environment, and ensuring quality control procedures are in place.
Additionally, you will act as a delivery point of contact for customers, manage expectations, and ensure highest customer satisfaction.
Responsibilities:
* Ensure projects are delivered on time, within scope, and budget by working with technology teams.
* Work closely with customer stakeholders and ensure the project scope is well understood and documented as per the defined standards.
* Manage and lead teams across technologies, fostering a collaborative and productive work environment.
* Work with PMO and ensure quality control procedures to ensure high standards in the delivery.
* Act as a delivery point of contact for Customer, Understanding the Customer, managing expectations and ensuring highest customer satisfaction.
* Service/Project Review meetings with Customer and Management
* Adopt customer specific processes and methodologies.
* Proactively Identify, evaluate, and mitigate project risks effectively.
* Ensure that the project teams meet SLAs and avoid service credits / penalties.
* Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
* Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.
* Establish and monitor KRAs and KPIs as performance metrics for team members.
* Support hiring the right resources for various tracks as the roles get identified by working with the TAG teams
* Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and the customer stakeholders
* Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately.
* Work with customer stake holders, identify the opportunities, proactively create proposals with efforts, solutioning and financials