Job Overview
This role is responsible for resolving complex customer issues and ensuring their satisfaction.
Main Responsibilities:
* Lead the resolution of critical customer issues
* Form virtual teams to address customer concerns
* Collaborate with various functional organizations and business units
Requirements:
To be successful in this position, you will need:
* 10+ years of experience in customer-facing sales and/or service delivery roles
* Experience as Escalation Engineer/Manager or similar roles
* Fluency in multiple languages including Portuguese, English, and Spanish