Service Operations Specialist
Our organization specializes in delivering expert support and consulting services for open-source analytics and data infrastructure platforms. We work with clients to provide high-quality, stable, and available systems that meet their specific needs. As a Service Delivery Manager, you will be responsible for overseeing the day-to-day operations of our service delivery team.
Key Responsibilities:
* Develop and maintain on-call coverage plans to ensure all critical skills are available when needed.
* Owning incident management processes for your accounts, prioritizing tasks, managing communication cadence, escalating issues as necessary.
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