The Role of a Mobility Care Associate involves providing customer and technical assistance and support related to mobile device systems, hardware, software, processes, and client procedures.This position requires a detail-oriented and process-driven professional with excellent communication skills to respond to queries via inbound phone call, email, and ticketing system in a timely and professional manner.Key responsibilities include:Answering inbound client calls according to each client's preferred greeting and nomenclatureResponding to requests for assistance sent by email and received by the Helpdesk Ticketing solution professionally and using appropriate templates, verbiage, and guidelinesDiagnosing and resolving technical issues involving clients' supported hardware, tools, and carrier systemsResearching process, policy, and procedure questions using available informational resourcesThe ideal candidate will be a proficient and professional/native level English speaker and writer, able to multi-task and juggle a large volume of tasks, and consistently reliable with excellent communication skills, self-motivated to be effective with minimal supervision, and detail-oriented with a process-driven approach.The Mobility Care Associate role requires strong analytical and problem-solving skills to identify and resolve complex technical issues. The ability to communicate effectively with clients and colleagues is also essential.The successful candidate will have a proven track record of providing exceptional customer service and technical support in a fast-paced environment. They will be proactive, adaptable, and possess a strong work ethic.We are seeking a highly motivated and detail-oriented individual who is passionate about delivering outstanding results and exceeding client expectations.