We're Hiring: Operations & Logistics Manager (E-commerce)Location: [Remote/Brazil | Full-timeWe're looking for an Operations & Logistics Managerwho can keep products moving smoothly—from supplier to customer—without drama. If you love building systems, solving shipping puzzles, and making fulfillment faster + cheaper, you'll fit right in.What you'll ownYou'll be the glue between supply chain, fulfillment, and customer experience. Key responsibilities include but not limited to: Manage end-to-end logistics: inbound freight, warehousing/3PL, outbound shipping Own relationships + performance with 3PLs, carriers, freight forwarders, and vendors Improve shipping speed, accuracy, and cost (aka: fewer "where is my package?" moments) Oversee inventory flow and replenishment planning to prevent stockouts/overstock Create and maintain SOPs for receiving, picking/packing, returns, and exception handling Build dashboards for key KPIs (OTIF, shipping cost/order, fulfillment accuracy, returns rate) Lead continuous improvement projects (process, tools, automation, packaging optimization) Coordinate cross-functionally with CX, marketing, finance, and product team on launches and promosWhat success looks like (90 days) 3PL/carrier performance clearly tracked and improved Fewer shipping issues + faster resolution time Clear SOPs + smoother handoffs between teams Inventory is more predictable (less "oops we ran out") Shipping costs are controlled while service levels stay strongWhat we're looking for3+ years in logistics/operations (bonus: DTC e-commerce, Shopify, Amazon, or retail) Strong vendor management skills (you can hold partners accountable politely but firmly) Solid understanding of shipping + freight (domestic and/or international) Comfortable with data + spreadsheets (you can measure stuff, not just "feel" stuff) Organized, proactive, and calm when things go sideways (because... they will) Process builder: you document, improve, and automate—not just "do the work"Tools you may use (nice to have)Shopify, Amazon Seller Central, NetSuite/QuickBooks, ShipStation/ShipBob, 3PL portals, Asana/ClickUp, Airtable, Google Sheets/Excel, Zapier/MakeWhy join usWe're growing fast and need someone who can help us scalewithout breaking fulfillment. You'll have real ownership, a direct impact on profitability + customer experience, and a team that moves quickly.How to apply Send your resume + a short note answering: What's one logistics or fulfillment process you improved, and what changed? What systems/3PLs/carriers have you worked with?