Business Analyst - AI Training
This role focuses on translating real business workflows and decision logic into structured, data-driven tasks that strengthen AI reasoning and understanding of enterprise processes.
We are seeking experienced professionals with deep functional expertise in ServiceNow products to contribute to AI model training initiatives.
* Key Responsibilities:
* Define decision frameworks for Reinforcement Learning initiatives, including taxonomy design, realistic scenario creation, and evaluation criteria.
* Develop scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
* Write clear, natural instructions aligned with ServiceNow business processes.
* Represent tasks in JSON format with clarity and consistency.
* Use SQL to analyze and validate data accuracy.
* Apply prompt engineering to structure effective task instructions.
* Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
* Document patterns, examples, and best practices for scalable use.
Requirements:
* 4–6 years of experience in ServiceNow, particularly CSM, ITSM, or HRSD modules.
* Strong knowledge of workflows, cases, incidents, SLAs, and knowledge management.
* Proficiency in JSON and structured data handling.
* Solid understanding of SQL for data validation.
* Experience in AI model training workflows or structured data creation.
* Strong prompt engineering, analytical, and logical structuring skills.
* Excellent communication and stakeholder management skills.
Benefits:
* 100% remote work arrangement.
* Full-time engagement with 40 hours/week.
* Minimum 3 hours time zone overlap with CST.