Mission
The IT Junior Specialist provides second-level technical support, ensuring the continuity and efficiency of IT operations while collaborating closely with cross-functional teams and maintaining a professional, service-oriented attitude. #LI-KM
Key Accountabilities
1. Provide second-level technical support for Windows 11 and Office 365 (first-level support is managed by the Global Enterprise Help Desk).
2. Diagnose and troubleshoot PC hardware and software issues (hardware repairs are handled by external vendors).
3. Perform operating system installations for notebooks and workstations.
4. Set up audio/video systems for meetings and corporate events, including video conferencing tools (HP / Poly).
5. Support project-based IT initiatives and participate in the implementation of new technologies or process improvements.
6. Monitor and manage IT inventory (notebooks, workstations, peripherals, and accessories).
7. Provide general IT troubleshooting for notebooks, workstations, printers, and collaboration platforms.
8. Support MFP printers (A4 and A3), ensuring their availability and performing basic troubleshooting.
9. Offer basic mobile device support (Android, and ideally iPhone) for corporate telephony.
10. Assist with remote access and login troubleshooting using tools such as TeamViewer.
11. Participate in server administration and infrastructure maintenance tasks when required.
12. Travel occasionally to support regional offices and global IT operations (, São Paulo, Macaé, and other international sites).
13. Perform additional IT support duties as assigned by the management team.