Business Analysis Expertise for Enterprise Solutions
The Business Analyst – Product Designer plays a pivotal role in the design team, collaborating with business stakeholders and solution architects to deliver impactful features for sales, marketing, and billing teams. This role focuses on Service Sales CRM solutions while providing exposure to a suite of enterprise applications. The BA translates stakeholder visions into functional features, documents requirements, and works closely with development teams to bring innovative solutions to life.
Responsibilities include:
* Assessing business processes, system landscapes, and user pain points to recommend technical solutions and workarounds
* Facilitating requirements gathering and functional design sessions with business and technical stakeholders
* Documenting detailed functional design specifications (epics, features, user stories)
* Leading refinement sessions with Scrum teams to review feature designs, estimate effort, and prepare for sprint cycles
* Supporting QA and UAT test planning, execution, and bug triage
* Presenting live product demonstrations and preparing release notes for end users
* Assisting with sprint planning, stakeholder communications, and retrospectives to drive continuous improvement
* Contributing to change management through documentation, training, and stakeholder engagement
Requirements for success include:
* Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience
* 2+ years of experience in business analysis, product design, or related roles, ideally within CRM platforms
* Strong background in requirements gathering, process mapping, and translating business needs into technical specifications
* Hands-on experience with Agile delivery methods, including writing user stories and partnering with Scrum teams
* Excellent communication, facilitation, and collaboration skills to work effectively with cross-functional and global stakeholders
* Familiarity with CRM platforms (Microsoft Dynamics 365 Sales strongly preferred) and exposure to cloud-based solutions, APIs, and system integrations
This role offers the opportunity to work in a global environment, gaining exposure to local and international stakeholders. You will grow both business and technical skillsets while shaping CRM and enterprise applications that drive real impact across unique business streams.