Applications Accepted: June 30, 2025 - August 29, 2025Pinewood is based on the idea of creating a social gathering “third space” that can accommodate guests’ needs morning, noon, and night. The dynamic restaurant offers Americana fare expanded into four menus: day, dinner, mid-day, and brunch, paired with a bar program offering everything from draft beers to craft cocktails to a selection of wines by the glass and bottle.At Pinewood, we believe deeply that good people are at the core of our success. We are committed to conducting ourselves with great integrity and believe in providing an environment that celebrates the uniqueness and value of each team member.ResponsibilitiesHandle all inbound calls, specializing in large party requests of 9+Respond to all inbound Tripleseat and email correspondence within 24 hoursManage voicemails by listening and responding promptlyEngage with guests to answer all questions regarding reservations and experiencesCommunicate daily with Sales and Event Management Team for reservation summaryreporting and lead generation opportunitiesCreate and execute outreach initiatives for businesses, hotels, tourism bureaus andother untapped areas of business opportunityProvide daily reporting of incoming guest reviews to the Director of Development andPrompt correspondence between Pinewood and the point of contact of the groupMaintains and updates lists of services and pricing optionsManaging and coordinating tasks to staff and managers before and during eventsAbility to describe, sell, and showcase various spaces to clients to meet their specificneedsMaximize the use of available spaces at Pinewood for group functionsUpsell additional venue options and services to guestsOther duties as assigned.Required skills/abilitiesExcellent written and verbal communication skills and administrative managementAbility to manage the sales and guest experience process from start to finishExcellent time management skills with the ability to meet deadlinesExceptional organizational skills and meticulous attention to detailCreative and effective problem-solving skillsAbility to stay calm under pressure and work well with othersPhysical RequirementsThis is an in-person job requiring 5 days a week at Pinewood.Open schedule availability including nights, weekends and holidays.Must be able to stand and walk for long periods of time during events.Must be able to lift and carry up to 20lbs.
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