**Key Responsibilities:**
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Main Objectives
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1. Client Collaboration and Project Oversight:
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Work closely with clients to understand their marketing goals, then translate those goals into clear, actionable tasks. Assign tasks to the Marketing Coordinator to keep projects moving internally.
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* Utilize meeting notes tools to document every client interaction, sharing key takeaways and action items.
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* Review final deliverables before submission to ensure alignment with client expectations and goals.
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* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
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2. Relationship Building and Industry Engagement:
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* Benchmark growth and identify opportunities to strengthen collaboration, improve outcomes, and contribute to long-term success.
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**Additional Skills Required:
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3. Strategic Thinking: Develop an in-depth understanding of client goals, shaping big-picture plans that guide execution.
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4. Verbal & Written Communication: Clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
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5. Emotional Intelligence: Navigate client personalities and stay calm, professional under pressure.
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6. Time Management: Balance meetings, client communication, and planning without losing sight of deliverable deadlines.
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7. Presentation Skills: Lead client meetings confidently, walk through results, and represent the agency in a polished, confident way.
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8. **Reporting Relationship:** This role reports to the Senior Account Manager.
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9. **Key Performance Indicators (KPIs):**
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10. Clinet Satisfaction Score: 9/10 or higher average score from client check-ins or post-project feedback.
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11. Clinet Retention Rate: 93%+ of clients renew or continue service.
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12. Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
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13. Our standard working hours are from 9 am to 5 pm MST, Monday to Friday.
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14. This is a dynamic, challenging role that requires a unique blend of skills and qualifications. If you're ready for a new challenge, please apply now.
"]],