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Who We Are
At Trustly, we're on a mission to deliver a better way to pay and get paid.
Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs.
This mission drives everything we do.
We're revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards.
For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.
Fueled by this purpose, we've grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually.
As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.
With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities.
Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.
At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society.
We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status.
Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators.
The stages of our selection process take place online and without distinction of any kind.
About the Team
The Risk Operations team's mission is to mitigate risks and reduce our losses.
The team works by acquiring and gathering information about deviations and data that help us improve risk processes, and block malicious actors, supporting the revenue and profitability goals of our business.
What You Will Do
Proactively analyze data, identify trends, and generate impactful recommendations to drive business goals
Compile trends allowing for detection model or rule adjustments.
Summarize and document findings with recommendations for data scientists
Support Risk Operations with process and tool improvements
Optimize Risk Operations strategy by identifying opportunities to automate processes
Be the primary point of contact with Data Science and Data Analytics/Engineering teams
Assist the customer support and sales teams by handling internal/external inquiries regarding approval/loss rates
This role requires availability to work on calls
Who You Are
Fraud/risk experience in the financial services/e-commerce industry - preferably with some experience in payments or remittances.
Familiarity with fraud concepts such as account-take-over, stolen financials, friendly fraud, and identity theft.
Strong analytical skills and an understanding of how to utilize data to target improvements and solve problems
Ability to recognize fraud trends, patterns, "spidey sense"
Experience with translating fraud trends into rule logic and/or feature suggestions
Experience in large-scale data analysis using Python
Intermediate/advanced SQL skills
Ability to communicate in English
Our Perks and Benefits
Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
Life insurance with differentiated coverage;
Meal voucher and supermarket voucher;
Home Office Allowance;
Wellhub - Platform that gives access to spaces for physical activities and online classes;
Trustly Club - Discount at educational institutions and partner stores;
English Program - Online group classes with a private teacher;
Extended maternity and paternity leave;
Birthday Off;
Flexible hours/Home Office - our culture is remote-first!
You can work in every city in Brazil;
Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats!
Equipment can be purchased by you according to internal criteria;
Annual premium - eligible for an annual bonus based on KPIs and individual performance;
Referral Program - receive a reward if your referral is hired.
Check out our Glassdoor or our Brazil Life page on LinkedIn for more details about Brazil, our culture, and much more.
At Trustly, we embrace and celebrate diversity of all forms and are committed to being an Equal Opportunity Employer.
All decisions regarding hiring and employment are based solely on qualifications, merit, and business need.
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