If you’re interested, please complete your application here: https://form.Typeform.Com/to/V3zlBg9Y Only applications submitted through this form will be considered. Carbinox builds rugged smartwatches for people who work hard. We've sold 350,000+ watches, generated $50M+ in lifetime revenue, and built a brand that military, first responders, and blue-collar workers trust every day. We're an American-designed, Shopify Plus brand doing eight figures annually across DTC, Amazon, and TikTok Shop. We're not a startup figuring things out. We're a scaling brand that needs someone who knows how to turn customers into repeat buyers and turn repeat buyers into lifelong fans. The Role: You will own everything that happens AFTER a customer's first purchase — and a lot of what brings them back for the second, third, and fourth. Your job is to make Carbinox's existing customer base the most profitable asset in the business. You're building the engine that increases how much each customer is worth, how often they come back, and how much revenue we generate without spending a dollar on ads. Your Three Goals: 1. Increase Customer Lifetime Value (LTV:)
- Manage all upsell, cross-sell, and bundle strategies across our channels
- Manage all special launches, holidays, and offers on our website
- Manage Referral, Loyalty, and Community programs 2. Increase Repeat Purchase Rate:
- Manage the full Klaviyo & Postscript ecosystem: flows, automations, and segmentation
- Manage Postcard Marketing and other organic reactivation initiatives
- Manage Trade-In program, subscription models, and win-back strategies 3. Increase Revenue on Organic Channels:
- Manage S