Responsibilities:Perform service and spare part quotations in high-demand situations;Provide professional administrative support to the Service Team;Maintain and update the customer database;Manage calls for the Latin America Hotline when service engineers are in the field;Support customer information processing for smooth invoice routines;Ensure customer satisfaction through back-office support;Assist with NPS scores (Satisfaction Surveys);Organize stock management;Perform other tasks as assigned by the Service Coordinator.Qualifications:Graduation in Business Administration or equivalent;At least two years of experience in administrative support roles within service, sales, or marketing, preferably in high-volume, high-tech environments;Proficiency in English (speaking and writing) is mandatory;Spanish language skills (speaking and writing) are a plus;Ability to sell service contracts remotely;Strong software skills, including MS Office (Excel preferred), Salesforce, Microsiga;Effective communication skills at all organizational levels, both internally and externally;Ability to work independently with minimal supervision;Excellent organizational skills, accuracy, and attention to detail;Capability to handle multiple tasks and priorities effectively.Additional Information:Seniority level: AssociateEmployment type: Full-timeJob function: Administrative and Customer Service
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