JOB DESCRIPTION
Job Title: IT Desktop Support Technician
Location address: Rodovia SP 101, Campinas-Monte Mor, Km 9, Condominio Techtown, Hortolandia, 13186-904, Brazil
Requirement: 5 days a week
Local language preferred
Job Requirements
Technical Skills
* 3–5 years of strong experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues while maintaining hardware warranty and security compliance.
* Hands-on experience in installation, troubleshooting, and repair of desktops, laptops, printers, and other computer peripherals.
* Basic understanding of enterprise LAN/WAN setups and ability to perform “smart hand” activities under instruction.
* Ability to lift and move computer equipment up to 50 lbs.
* Expertise in desk-side support and PC break/fix, including basic administration of Windows OS and MAC/Linux OS (preferred).
* Working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
* Smart hand support for peripheral and networking hardware (e.g., monitors, keyboards, mice, printers, routers, switches, firewalls, racks, and panels).
* Strong deductive reasoning and troubleshooting skills for system and network issues, including end-user network cabling.
* Experience in repeat call analysis and developing preventive actions.
* Experience in problem management and use of ticketing tools (ServiceNow, Remedy, etc.).
* Excellent written and verbal communication skills.
* Strong time management skills, proactive ownership, and ability to meet deadlines.
* Preferably holds an Associate Degree in Electronics and CompTIA A+ Certification.
* Vendor certifications from OEMs such as Dell, Toshiba, Lenovo, or HP are a plus.
Must-Have Technical Expertise
* Desktop imaging
* Application installation and support
* Microsoft Outlook troubleshooting
* Printer-related troubleshooting
* Conference room equipment management
* Knowledge of ticketing tools
Non-Technical Skills
* Strong customer management and interpersonal skills.
* Good oral and written communication.
* Ability to interact with customers at different levels.
* Result-driven and passionate about work.
* Capable of working independently or as part of a team.
* Completes tasks effectively with minimal supervision.
* Flexible and available to work on varied schedules.