Job Description: Monday to Saturday. 44 hours per week.
We are looking for a remote Bilingual Customer Service Agent to handle inbound and outbound phone calls
* and email communications in both languages. This role focuses on assisting customers with questionsrelated to delivery, installation, scheduling, and general order support, as well as proactively reaching
* out to customers when needed.
Responsibilities:
* - Answer inbound phone calls and respond to customer emails in both languages
* - Make outbound phone calls and send emails to customers for follow-ups, confirmations, and updates
* Route logistics
* - Provide accurate information about delivery and installation timelines
* - Schedule, confirm, and update appointments as needed
* - Resolve customer questions and issues in a professional and timely manner
* - Document interactions and update customer records accurately
* - Coordinate with internal teams to ensure smooth service delivery
Requirements:
* - Previous experience in customer service or call center support
* - Fluent verbal and written communication skills in two languages
* - Comfortable handling inbound and outbound calls and emails throughout the day
* - Organized, detail-oriented, and reliable
* - Ability to remain calm and professional in fast-paced situations
* - Basic computer skills (email, scheduling systems, CRM preferred)
What we offer:
- Training and ongoing support
- Growth opportunities within the company.
Pleass submit your CV in English.