Job Title: Customer Success Engineer
This role requires a professional who can deliver technical support, onboard new users and provide assistance to troubleshoot issues. You will be responsible for guiding users through setup and best practices, documenting technical learnings, and transforming these into actionable knowledge for internal teams and external users.
Key Responsibilities:
1. Deliver exceptional customer service by providing timely and effective technical support via various channels.
2. Develop and maintain comprehensive documentation, tutorials, and sample projects that cater to the needs of both internal and external users.
3. Collaborate with engineering teams to debug production issues, prioritize fixes, and ensure seamless deployment experiences for users.
4. Provide expert guidance on architecting scalable and efficient deployments using our partner's platform.
5. Lead customer-facing technical sessions, demos, and Q&As to enhance user understanding and adoption.
Requirements:
* Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
* At least 2 years of experience in a developer-facing or technical support role.
* Proficiency in Python and familiarity with LLM ecosystems.
* Excellent written and verbal communication skills.
* Aptitude for explaining complex technical concepts in a clear and concise manner.
Preferred Qualifications:
* Strong technical writing skills with experience authorizing user-facing or internal technical content.
* Familiarity with model serving platforms and inference workflows.
* Prior experience working with enterprise customers or managing technical escalations.
* Contributions to developer communities or open-source projects.
Benefits:
* 180 hours of work commitment per month.
* Two weeks of paid vacation per year.
* 10 paid days for local holidays.
Note: This is a full-time dedicated position requiring integration within our team.