Execution of administrative activities related to customs and international packages, including contact with internal and external customers.General Job Description:Under general supervision performs the following activities:Reviews daily information regarding delivery system exceptions and changes, station operations, service capabilities, volume, and other related topics to ensure accurate, consistent, and current information is provided to customers at all times.Provides current package status updates and basic tracking activities by monitoring shipment movement and interpreting global tracking updates from 1Source (FedEx CRM).Initiates collections, supplies deliveries, shipment research, rate quotes, and exception requests online using 1Source.Assists customers with the preparation of shipping documentation, including international regulatory information, shipping requests, and special notifications related to worldwide pickup and delivery.Proactively provides customer service using FedEx phraseology to ensure 100% customer satisfaction at the end of each transaction.Determines the existence of service failures and requests refunds within established limits.Responds to call center customer inquiries regarding service features, delivery, pickup procedures, release, and payment processes, ensuring responsiveness to customer needs.Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments, and sends sales leads.May perform other activities as assigned.Minimum RequirementsEducation: High School Diploma.Experience: Two (2) years in international customs freight/cargo policies, procedures, rules, and laws.Minimum Skills:Written and verbal communication skills.General office skills and computer knowledge.Intermediate English for Customs area (preferred).Advanced Excel skills.Flexible hours required.FedEx is recognized as a world-class company, consistently awarded as a great place to work, a technology innovator, and one of the most admired brands globally.
#J-18808-Ljbffr