IT Service Management Specialist
We are seeking a seasoned professional to enhance our IT service management environment. Our focus is on delivering high-quality solutions through the development and maintenance of key workflows and modules within the platform.
* Key Responsibilities:
* Developing and implementing ITSM processes and integrations
* Maintaining platform administration tasks, including user management, roles, and permissions
* Collaborating with stakeholders to deliver solutions that meet business needs
The ideal candidate will have strong technical expertise in Glide API, ServiceNow scripting, and JavaScript. Experience working with ITIL processes and best practices is also essential. Excellent communication skills and the ability to establish strong relationships internally and externally are required for this role.
Required Skills and Qualifications
* Technical Expertise: Glide API, ServiceNow scripting, JavaScript, ITIL processes, and best practices
* Soft Skills: Excellent communication skills and strong relationship-building abilities
This role requires a professional who can analyze complex problems, develop creative solutions, and collaborate effectively with cross-functional teams. If you have a passion for IT service management and a drive to deliver exceptional results, we encourage you to apply.