Enterprise Support Manager - Service Operations About the Role: * We are seeking an experienced Enterprise Support Manager to oversee our service operations, ensuring seamless delivery of support services to our customers. * This is a hands-on role that requires close collaboration with engineers and customers, as well as the ability to bring in best practices from previous experiences in managed services environments. Key Responsibilities: Service Operations & Incident Management: * Design and maintain on-call and coverage plans that ensure all critical skills are available when needed. * Owning incident management processes for assigned accounts, including priorities, roles, communication cadence, escalations, and post-incident reviews. SOPs & Runbooks Creation: