Get to Know Cubbo We are Cubbo, a venture-backed e-commerce fulfillment company on a mission to revolutionize the e-commerce landscape in Latin America. Operating in Mexico and Brazil, we empower retailers to provide world-class fulfillment experiences, delivering faster than Amazon and MercadoLibre. Our cutting-edge tech solutions include ETA tracking, inventory safety stock, and more—ensuring seamless e-commerce operations. Our headquarters in Mexico City is the epicenter of innovation driving our mission to redefine fulfillment in the region. Role Description: Key Account Manager (KAM) — São Paulo (Hybrid) We are looking for a Key Account Manager (KAM) to build and nurture strategic relationships with our key customers in Brazil. Based in São Paulo and working in a hybrid model, you will be the main point of contact for our most important clients—driving customer success, retention, and growth by aligning their goals with Cubbo’s innovative fulfillment solutions. If you thrive on solving problems, delivering exceptional service, and uncovering growth opportunities, this role is for you. Requisitos: Customer Management & Retention: Serve as the primary point of contact for assigned key accounts, developing deep relationships and ensuring ongoing satisfaction. Growth & Upselling: Identify upselling opportunities by introducing additional Cubbo solutions that add value to the customer. Contract Management & Renewals: Lead contract renewals and negotiations, securing long-term agreements that are mutually beneficial. Technology Adoption & Enablement: Promote the use of Cubbo’s technology tools, ensuring customers understand how to maximize their efficiency. Performance Monitoring & Reporting: Track key performance metrics, providing data-driven recommendations to help customers improve operations. Cross-Functional Collaboration: Work closely with operations, sales, tech, and product teams to deliver excellent service. Problem-Solving & Escalation Management: Proactively resolve customer issues, managing escalations with a solution-oriented approach. Qualifications & Experience: Education: Bachelor's degree in Business, Marketing, Engineering, or related fields. Experience: Minimum 5 years of experience in key account management, customer success, or a similar role in e-commerce or logistics. Preferred: Knowledge of e-commerce platforms and fulfillment/logistics technology. Proven track record in contract negotiation and upselling. Skills: Customer-centric approach with strong communication skills. Data-driven decision-making and analytical skills. Excellent proficiency with technology tools, such as CRM and data analysis tools. Ability to manage multiple projects in a fast-paced environment.