Enterprise Platform Engineer Role
We are seeking a skilled Enterprise Platform Engineer to manage, maintain and optimize a suite of enterprise tools and platforms. This role is central to ensuring seamless connectivity across systems, enhancing productivity and maintaining the operational integrity of enterprise tools and platforms.
Main Responsibilities:
* Diagnose complex platform-related issues and work with internal teams and vendors for resolution.
* Provide ongoing guidance to L2 Managed Service Provider to solve end-user incidents and platform-related issues.
* Maintain and update SOPs for L3 enterprise tools and platform management.
* Identify and implement process improvements for increased efficiency with the suite of enterprise tools.
* Resolve escalated incidents from the Managed Service Provider and coordinate with third-party vendors when additional support is required.
* Develop and maintain scripts and automation solutions to improve efficiency in tool administration and reoccurring tasks.
To succeed in this role, you will need strong analytical, problem-solving and documentation skills, as well as excellent communication and collaboration abilities.
Requirements:
* Bachelor's degree in Computer Science, Information Technology or a related field.
* 3+ years working with enterprise tools and managing complex integrations for large organizations.
* Familiarity with ITIL processes and ServiceNow ticket management workflows.
* Ability to work collaboratively in an Agile/DevOps environment.
* Experience with corporate applications such as Jira, Confluence, SharePoint, Power Automate and Power Apps.