Critical Support Professional
We're looking for a skilled technical expert to join our team as a Critical Support Professional. This role requires strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and provide timely solutions.
About the Role:
* Technical Expertise: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is essential.
* Problem-Solving Skills: Proven ability to analyze complex issues and develop effective solutions.
* Communication Skills: Excellent written and verbal communication skills to effectively interact with customers and team members.
* Teamwork: Collaborative spirit and ability to work effectively in a fast-paced, global team.
* Time Zone: GMT -5 to GMT -2
Key Responsibilities:
* Customer Champion: Handle support tickets and provide timely, effective solutions.
* Technical Problem Solver: Dive deep into complex issues, working closely with our engineering team to reproduce and resolve problems.
* Product Innovator: Collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Knowledge Sharing: Contribute to our community by writing technical blog posts, creating documentation, and sharing expertise.
Why Choose Us?
* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
* Global Impact: Contribute to a product used by organizations worldwide.
* Career Growth: Opportunities to advance your technical skills and career within a dynamic company.
* Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.
* Industry Leadership: Our flagship Open Source Ingress Controller traefik boasts over 3.5 Billion downloads and global usage, making it an industry standard.