Service Delivery Manager Our team provides enterprise support and consulting for open-source analytics and data infrastructure platforms. As a Service Delivery Manager, you will take ownership of our service operations, ensuring the smooth delivery of services to our customers. * Manage service level agreements (SLAs) and incident processes to ensure high-quality customer experiences. * Design and maintain an on-call plan to ensure all critical skills are available when needed. Required Skills & Qualifications To succeed in this role, you will need: * 5+ years of experience in Service Delivery, Managed Services, IT Operations or Enterprise Support roles serving external customers. In addition to your technical expertise, 1. You must have strong communication skills in English with the ability to discuss complex technical topics with engineers and explain them clearly to customers. Your negotiation skills are highly desirable as you would work closely with Account Management/Sales on renewals, expansions, and expectation management. Benefits >,, Our company offers competitive compensation packages that reflect market standards. The exact terms of employment would be discussed during the hiring process. As a remote-first team, you'll work across multiple time zones (