Job Title
A leading position as an Associate Project Manager is now available to manage interpretation and market research projects with precision and efficiency. The successful candidate will play a pivotal role in ensuring clients' needs are met through effective project management, client communication, and ad-hoc recruitment of specialized language professionals.
This fully remote role offers a unique opportunity for career growth and development within the Client Services team.
* About Us:
* We are a language services firm that provides high-quality interpretation and market research services to expert networks, investment firms, consulting firms, and market research firms.
* We have a global presence with staff located across multiple countries, working in APAC, EMEA, and Americas time zones.
Key Responsibilities:
1. You will manage multiple projects per day, ensuring timely completion and client satisfaction.
2. You will interact with clients via email, phone, or WeChat to discuss their needs and work with colleagues to meet their expectations for quality, speed, and cost.
3. You will identify and match the best linguist in our community for each project, presenting their experience in a relevant way and recruiting new ones when necessary.
4. You will evaluate profitability and client satisfaction constantly.
5. You will sync up expectations between clients and linguists, chaperone calls, and speak with clients after projects to ensure their satisfaction.
Requirements:
* Bachelor's Degree: Required in a related field.
* Language Skills: Fluency in English, with fluency in an additional language being a bonus.
* Clients Relations: Excellent written and verbal communication skills.
* Organizational Skills: Strong organizational and multitasking abilities.
* Work Environment: Ability to work under pressure in a fast-paced environment.
* Team Player: Ability to work effectively in both independent and team environments.
* Motivation: Goal-oriented, driven, and highly motivated to succeed & take on challenges.
Working Hours & Location:
* Fully-remote role, allowing you to work from home.
* Business hours: APAC, AMER, or EMEA (whichever is your local region).
* Overtime shifts available, with commensurate increase in compensation.
Compensation & Benefits:
* Salary commensurate with experience.
* Paid time off.
* Health insurance.
* Annual allowance for professional development expenses.