Are you a seasoned expert in ServiceNow ITOM?
We're looking for an accomplished professional to architect, develop, and optimize ITOM capabilities within the ServiceNow platform.
The ideal candidate will possess in-depth technical expertise across infrastructure domains – including servers, networks, and applications – and a strong ability to troubleshoot and deliver scalable IT operations solutions aligned with enterprise needs.
Key Responsibilities:
* Design and Implement ITOM Solutions
* Configure and Maintain Core ITOM Modules
* Collaborate with Stakeholders
* Enhance the ServiceNow Platform
* Diagnose and Resolve Issues
Required Skills & Experience:
* At least 6 years of hands-on experience implementing and supporting ServiceNow ITOM modules, especially Discovery, CMDB, and Event Management.
* Strong understanding of ServiceNow CMDB structure and Event Correlation Rules.
* Solid grasp of server, network, and application architecture, with troubleshooting abilities across infrastructure layers.
* Experience with the ServiceNow database schema, tables, and data modeling.
* Proficient in Performance Analytics, email notification design, and managing complex data workflows.
* Expertise in using transform maps, data sources, and scripts for effective data import and integration.
* Skilled in developing and managing scheduled jobs, events, and automated triggers within ServiceNow.
* Experience with REST/SOAP API integrations, import sets, and custom integrations using scripted approaches.