Operational Specialist Role Overview
We are seeking an Operational Specialist to join our team in the United States. As a key member of our operations department, you will play a crucial role in ensuring seamless delivery services across 20 major metro areas.
In this role, you will be responsible for monitoring ongoing delivery routes and communicating with delivery drivers and shippers via phone and live chat. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
To succeed in this role, you must have proficiency in English and be able to work based on the Eastern US time zone (EST). Additionally, experience in logistics, courier operations, call center, customer support, or account management is highly valued.
* Responsibilities:
* Monitor and track delivery routes to ensure timely and efficient service
* Communicate with delivery drivers and shippers to resolve any issues or concerns
* Provide exceptional customer service to maintain high levels of satisfaction
* Foster strong relationships with internal stakeholders to drive business growth
Requirements:
* Skills:
* Proficiency in English
* Ability to work based on the Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, customer support, or account management