Key Account Manager
The ideal candidate will maintain strategic relationships with healthcare clients, primarily chiropractic, dental, and medspa clinics. They will be the primary point of contact, ensuring campaigns drive tangible results and clients remain informed, confident, and satisfied.
Daily Client Engagement
1. Act as the main point of contact for each clinic client.
2. Communicate regularly via calls, emails, and texts, keeping clients updated before they need to inquire.
3. Provide clear updates on campaign performance, upcoming milestones, and implemented improvements.
4. Establish trust through responsiveness, proactivity, and transparency.
Client Onboarding Process
* Guide new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured.
* Set realistic expectations around timelines, deliverables, and what strong performance looks like.
* Ensure a smooth and confident start to each new client relationship.
Campaign Optimization
* Review ad and funnel performance daily, track metrics such as CPL, leads generated, bookings, show rate, and conversion rate.
* Identify declines or issues early (e.g., "show rate dropped 20% this week") and diagnose potential causes.
* Suggest actionable fixes: whether it's a follow-up tweak, schedule adjustment, or new messaging.
Collaboration with Internal Teams
* Share findings and improvement plans with relevant team members (media buyers, appointment setters, etc.).
* Ensure changes are executed effectively and followed through.
* Bridge the gap between performance data and hands-on execution.
* Client satisfaction, retention, and renewal rates.
* Proactive, fast communication and problem-solving.
* Strategic understanding of marketing and sales processes, connecting data insights to business outcomes.