Join to apply for the Técnico de Informática role at INconnet Soluções Tecnológicas.
About the Company
INconnet Serviços de Informática Ltda.
is seeking a highly motivated and customer-focused IT Support Technician to join our team.
You will provide remote support to our clients' employees in Argentina.
Responsibilities
Provide Level 1 technical support to end-users via phone, email, and remote desktop tools.
Troubleshoot and resolve a wide range of IT issues related to Windows, Office, Office 365, hardware, network, and general IT support.
Configure and maintain user workstations for optimal performance.
Document technical problems and resolutions in a ticketing system.
Maintain positive and professional relationships with users.
Proactively identify and research potential solutions to improve support efficiency.
Continuously expand your IT knowledge and skills.
Qualifications
Experience in IT support or related fields.
Strong communication skills in Portuguese and Spanish (written and spoken).
Fluency in English is a plus.
Excellent customer service skills and commitment to user satisfaction.
Proactive problem-solving and analytical skills.
Ability to work independently and as part of a team.
Experience with IT ticketing systems (Zendesk, ServiceNow, etc.)
is an advantage.
Knowledge of hardware, networking, and general IT concepts is required.
Benefits
Competitive salary and benefits package.
Opportunity to work in a dynamic and growing company.
Chance to develop technical skills and knowledge.
Join a collaborative support team environment.
Application Process
Send your resume and cover letter through our form, mentioning the code: OP87662.
Location: Alexânia, Goiás, Brazil
Working hours: 8/5 (Monday to Friday)
Contract type: Freelancer
Thank you,
HR Team at INconnet
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