What a day in the life looks like:
Provide frontline support via phone and ticketing systems to resolve software-related issues.
Gather key details to assess and triage cases to the appropriate internal teams.
Maintain accurate, detailed documentation within the ticketing system.
Ensure timely responses and resolutions in line with defined SLAs.
Collaborate with internal teams, vendors, and partners to drive case resolution.
Use empathy, active listening, and emotional intelligence to ensure excellent customer experiences.What you bring to the team:
BA/BS Degree, Computer Science, MIS, or equivalent.
3 years of technical customer support experience.
Excellent verbal and written communication in English.
Experience or industry knowledge in supply chain software such as warehouse management solutions or order/ inventory management solutions.
Experience in database (SQL / Oracle) queries and stored procedures.
Experience with operating systems and RF hardware.
Experience with labeling software (e.g., Bartender) and voice solutions such as Honeywell is a plus.
Familiarity with Service Now or other industry-standard ticketing systems is preferred.
Fluency in English. MandatoryYou Are Skilled With And Have Significant Experience WithSupply chain and distribution industry knowledge and experience.
Warehouse Management Systems (WMS) expertise in Red Prairie (JDA), Manhattan Associates, SAP- WM, Oracle-WM, Accellos, Infor, etc.
Barcode scanning and RF hardware (Intermec, LXE, Motorola, Symbol)
Labeling (Bartender or Loftware) experience a plus
Reporting (Cognos, Business Objects, SSRS) experience a plus
Networking (Cisco, WAN/LAN, troubleshooting)Why join us?
At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.