Join to apply for the Shopify Support Developer (Junior/Middle) ID32267 role at AgileEngine1 month ago Be among the first 25 applicantsJoin to apply for the Shopify Support Developer (Junior/Middle) ID32267 role at AgileEngineGet AI-powered advice on this job and more exclusive features.AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)WHAT YOU WILL DO- Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed; - Conduct incident analysis, postmortems, and document resolutions for continuous improvement; - Engage with Product Management and business partners on system capability, design, and solutions; - Work with Development to ensure technical requirements, best practices, performance, and security; - Support Project Management with effort estimates, planning, and removing technical roadblocks; - Develop key systemcomponents, identify reusable modules, and optimize delivery time; - Research platform capabilities and opportunities for the eCommerce roadmap; - Perform code analysis, develop patches, and implement new platform features; - Participate in code reviews, unit testing, and technical validation of updates.MUST HAVES- 2+ years of Shopify development experience, with knowledge of Shopify Plus; - Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies; - Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment; - Experience troubleshooting site issues using various tools (commercial/open-source); - Strong problem-solving, analytical skills, and attention to detail; - Experience with page performance optimization and secure development practices; - Knowledge of front-end caching, CDNs, and request-response flow; - Familiarity with ticketing systems like Jira; - Strong verbal and written communication skills; - Ability to work independently and collaboratively in a team; - Patience, empathy,and a customer-first mindset; - Continuous learning mindset and adaptability to new technologies and procedures; - Upper-IntermediateEnglish level.NICE TO HAVES- Previous experience in customer service or technical support is a plus; - Salesforce Cloud experience; - Proficiency in core JavaScript (or a popular variant) and front-end frameworks.THE BENEFITS OF JOINING US- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.NEXT STEPS AFTER YOU APPLYThe next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at AgileEngine by 2xFreelance Software Developer (Python) - AI TrainerFreelance Software Developer (C++) - AI TrainerFreelance Software Developer (Python) - Quality Assurance (AI Trainer)Freelance Software Developer (Java) - AI TrainerFreelance Software Developer (Python-Rust) - AI TrainerFreelance Software Developer (C#) - AI TrainerC# Engineer - Work from home - Talent ConnectionFreelance Software Developer (C/C++ - Rust) - AI TrainerFreelance Software Developer (Ruby) - AI Trainer(.NET Core MVC Applications) L2 Technical Support Consultant (Brazil)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr