We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
The Dispatch AV Technician will provide on-site and remote support for AV and IT systems. This role requires a proactive, tech-savvy individual with solid troubleshooting skills and the ability to work independently in the field.
**Key Responsibilities**
Respond to service dispatches for AV setup, troubleshooting, and maintenance
Install, configure, and test AV systems: projectors, VC systems, speakers, displays, control systems (Crestron, Extron)
Support IT hardware (PCs, routers, printers, switches) and basic network issues
Maintain logs, resolve service tickets, and liaise with internal and client-side teams
Communicate technical details clearly to non-technical users
Stay up to date with AV/IT trends and tools
**Technical Skills & Qualifications**
2-3 years in AV or IT technician roles
Familiarity with AV platforms (Crestron, Extron, Cisco, Logitech, Polycom)
Basic network/system troubleshooting (Windows, MacOS, Linux)
Experience with Zoom, Teams, and Google Meet
Valid driver’s license + ability to travel
Technical certifications or an Associate’s degree are a plus
**Additional Requirements**
On-call flexibility (early mornings, evenings, weekends)
Ability to lift and transport AV equipment
Strong customer service and problem-solving abilities
**What next?