Job Opportunity
The role of Support Administrator involves providing high-level technical assistance to users.
* Handles Tier 2 Encompass support across Consumer Direct platforms.
* Identifies and resolves user access issues, workflow errors, data-entry problems, and general LOS usage questions.
Key Responsibilities
Technical Support & Issue Resolution
* Manages complex technical issues, resolves tickets, supports maintenance operations, and contributes to platform stability.
* Mentors junior administrators and helps maintain user satisfaction.
Required Skills:
Excellent problem-solving skills, strong communication abilities, and a thorough understanding of the LOS system.
Benefits:
Opportunities for professional growth, a dynamic work environment, and recognition for outstanding performance.