Senior technical consultant – front arena

Come to one of the biggest IT Services companies in the world! Here you can transform your career.

Why join TCS? We believe people make the difference. We foster a culture of unlimited learning, continuous improvement, and mutual development, providing the right tools to expand ideas in a collaborative environment.

• Prioritization of incidents (critical vs. low).
• Fast response time to incidents.
• Explain technical issues to business users.
• Take ownership and fully resolve issues.
• Analyze logs, dumps, and messages quickly.
• Correlate issues across systems.
• Support during critical business windows.
• Perform deep root‑cause analysis (RCA).
• Fix production issues quickly to meet SLAs.
• Own issues end‑to‑end, not just within one module.

• Advanced English.
• Knowledge of Incident, Problem, and Change Management, tickets, SLAs, escalations.
• SAP ABAP (reports, ALV, module pool, enhancements, BADIs, user exits).
• Debugging skills (end‑to‑end tracing).
• Performance tuning knowledge.
• Knowledge of IDoc processing (inbound/outbound) and function modules, BAPIs.
• Ability to analyze and fix production issues.
• VC (Variant Configuration).
• Basic concepts: characteristics, classes, dependencies.
• Integration of sales order and production.
• WEBDYNPRO.
• Understanding of components, views, windows context mapping.
• UI changes (fields, layout) and basic debugging.
• Experience in manufacturing or oil & gas.
• Experience with global AMS projects.
• Knowledge of ticketing tools (ServiceNow or similar).

• Health insurance.
• Life insurance.
• TotalPass.
• TCS Cares – free 0800 providing psychological, legal, social and financial assistance (24 hrs/day).
• Partnership with SESC.
• Reimbursement of certifications.
• Free TCS Learning Portal – online courses and live training.
• International experience opportunity.
• Discount partnership with universities and language schools.
• Bring Your Buddy – referral bonus for each hire.
• TCS Gems – recognition for performance.
• Xcelerate – free mentoring career platform.

• Collaborate with IT stakeholders for Regulatory Risk Assessment of quality systems, solutions, and services.
• Review validation deliverables (URS/FS, Test Protocols, Final Reports).
• Provide quality support for projects and application/infrastructure changes.
• Support audit and inspection readiness of regulated solutions.
• Guide IT stakeholders on documents and records management.
• Recommend actions to close compliance gaps and improve processes.
• Ensure compliance to SOPs, policies and procedures.
• Conduct and coordinate periodic review of GxP applications.
• Conduct access roster review, audit trail review processes and finalize review reports.

• CSV expertise.
• FDAr regulations 21 CFR Part 11, 21 CFR Part 820, GxP Regulations, GAMP 5, SOX Regulations, EU Annex 11, EU Annex 22, ISO 9001, ITIL processes.
• Experience using document management tools such as Valgenesis, Veeva Vault, etc.

• Lead cost optimisation, procurement, and performance improvement programmes.
• Build and grow client portfolio through business development and long‑term partnerships.
• Own your practice’s strategic direction, go‑to‑market approach, and team leadership.
• Work directly with C‑level clients to deliver measurable savings and transformation.

• Extensive consulting or senior leadership experience in cost management, procurement, or performance improvement.
• Strong track record of client acquisition and project delivery.
• Deep expertise in one or more industries such as Pharma/Life Sciences, Energy/Utilities, Manufacturing, Consumer, or Logistics.
• Confidence in engaging with CxO‑level stakeholders and leveraging professional network.
• Entrepreneurial mindset with ambition to grow a successful consulting practice.

• Diagnosing drivers of customer satisfaction, loyalty, and operational performance across enterprise clients.
• Structuring insights from large datasets and Voice of Customer programs into strategic recommendations.
• Developing analytical frameworks that connect behavioral and operational data to business outcomes.
• Building executive presentations and data‑driven narratives for C‑level and senior stakeholders.
• Contributing to consulting proposals and new service offerings—translating insights into commercial value propositions.
• Supporting the development of consulting methodologies, tools, and analytical approaches.

• Bachelor’s degree in Business Administration, Economics, Engineering, Statistics, Data Science, or Marketing.
• 3–6 years of experience in Strategy consulting, Business analytics or insights, Strategic planning, Business intelligence, or data‑driven product roles.
• Advanced Excel and PowerPoint skills.
• Fluency in English and Portuguese.

• Fluency in Spanish.
• Experience with customer analytics, Voice of Customer programs, or customer journey analysis.

• High Availability setup (Unix/Windows).
• SAP BASIS server administration and RCA for escalated issues.
• Kickstart environment setup and maintenance.
• End‑to‑end SAP lifecycle implementations for global clients.
• SAP version and EHP upgrades.
• Performance tuning, capacity planning, and troubleshooting across app, DB, and OS.
• Strong understanding of NetWeaver components (EP, PI, BI, ECC, CRM, SRM, SolMan, TREX, MDM).
• Advanced English.

• Excellent verbal and written communication.
• Strong documentation and MS Office skills (Project, Visio).
• Customer‑centric mindset with high adaptability.
• Ability to manage unforeseen situations and drive value.

• Production systems and data center operations.
• Server migration, patching, and upgrade experience.

• SAP BASIS, NetWeaver, Solution Manager, OS/DB Migration.

At TATA Consultancy Services we promote an inclusive culture and equity. This applies to gender, people with disabilities, LGBTQIA+, religion, race, ethnicity, and other identities. All our opportunities are based on these principles. We encourage anyone interested to build a career in TCS to participate in our recruitment and selection process.