Job Description:
We are seeking a dedicated and skilled Technical Support Specialist to join our team. As a key member of our operations team, you will play a crucial role in ensuring the highest level of customer satisfaction with our software products.
Key Responsibilities:
• Deliver high-quality technical support to customers via phone, email, or chat
• Triage and resolve complex technical issues
• Collaborate with internal teams to ensure seamless issue resolution
• Provide incident queue management and utilize troubleshooting skills to resolve customer issues efficiently
• Work closely with cross-functional teams to identify and implement process improvements
Requirements:
• 3-5 years of Level 3 software support experience
• Excellent verbal and written communication skills
• Basic to intermediate SQL skills
• Proficiency in using Microsoft Office Suite
• Advanced problem-solving skills and ability to work independently
• Ability to manage multiple priorities and meet deadlines
• Strong analytical and critical thinking skills
• Bachelor's degree or equivalent experience preferred
Benefits:
• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive work environment
• Professional development opportunities
• Recognition and rewards for outstanding performance