Director of Salesforce Implementation
The Director of Salesforce Implementation oversees a team of up to 15 Salesforce professionals across the US and LATAM, comprising consultants, developers, administrators, solution architects, and marketing automation specialists (MCAE and MCE).
Key Responsibilities
* Lead and mentor a cross-functional Salesforce implementation team across US and LATAM.
* Provide coaching, one-on-ones, growth planning, and performance management.
* Promote a culture of accountability, continuous improvement, and high-quality delivery.
* Manage staffing, capacity planning, and resource allocation across all active projects.
The ideal candidate combines deep Salesforce expertise with proven team leadership, project governance, delivery operations, and client relationship skills. This director will serve as the operational leader of the implementation team, optimizing processes, reviewing time and utilization, providing coaching, managing escalations, and driving exceptional customer satisfaction.
Qualifications
* 7 or more years of Salesforce implementation experience (consulting or client-side).
* 3 or more years leading technical or consulting teams, preferably remote or geographically distributed.
* Strong knowledge of Sales Cloud, Service Cloud, and marketing automation platforms (MCAE and MCE).
* Proven ability to manage multiple simultaneous projects and large-scale client engagements.
* Experience with resource planning, time tracking, utilization reporting, and delivery KPIs.
* Strong communication, leadership, and conflict resolution skills.
* Ability to operate at both the strategic and tactical levels.
We offer a competitive salary and performance bonus structure, flexible remote work environment, opportunity to lead a rapidly expanding Salesforce practice, supportive leadership, and a culture focused on growth, innovation, and client success.