Software Support Engineer
Canonical is a pioneering tech firm at the forefront of the global move to open source.
Job Description:
* Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
We are hiring a Software Support Engineer to work in a dynamic and exciting engineering role in Linux-based infrastructure and applications.
Responsibilities:
* Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
* Maintain a close working relationship with Canonical's Field, Support and product engineering teams
* Participate in upstream communities
* Develop bug fixes, backport patches, and work with upstream for inclusion
* Review code produced by other engineers
* Demonstrate good judgment in technical methods and techniques
* Prioritize work and manage your time effectively against those priorities
* Participate in team discussions to improve processes, tools, and documentation
* Maintain clear, technical and concise communications
* Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
Requirements:
* An exceptional academic track record
* Background in Computer Science, STEM or similar
* Experience with Linux and open source software
* Experience with at least one of Python, Go, C or C++ on Linux
* A drive to learn unfamiliar technology and deep-dive difficult issues
* Willingness to travel up to 4 times a year for internal events
What We Offer:
* Distributed work environment with twice-yearly team sprints in person
* Personal learning and development budget of USD 2000 per year
* Annual compensation review
* Recognition rewards
* Annual holiday leave
* Maternity and paternity leave
* Employee Assistance Programme & Wellness Platform
* Opportunity to travel to new locations to meet colleagues
* Priority Pass and travel upgrades for long-haul company events
About Us:
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance.
Seniority Level:
* Entry level
Employment Type:
* Full-time
Job Function:
* Information Technology
* Industries: Software Development
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