Our organization is seeking a highly skilled professional to drive progress through innovation and creativity.
The successful candidate will be responsible for gathering and documenting business requirements, engaging with stakeholders to elicit and translate business needs into functional specifications for Salesforce implementations.
They will also analyze and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
In addition, they will design and configure Salesforce solutions that align with organizational goals, prepare technical reports and dashboards, and facilitate learning sessions for end-users.
The ideal candidate will have in-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management, as well as business case writing, wireframing, and flow diagrams.
They should also possess basic programming/scripting skills in Apex and SOQL, and have strong analytical thinking and problem-solving skills.
Effective oral and written communication, requirement gathering and documentation, process mapping and diagramming, and stakeholder management and facilitation are essential qualities for this role.
The successful candidate will work closely with IT and stakeholders to deliver solutions that meet the needs of our organization.
* Gather and document business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
This is an exciting opportunity to join our team and contribute to driving progress through innovation and creativity.