Technical Support Specialist
We are seeking a skilled Technical Support Specialist to drive the resolution of customer issues and ensure happy and satisfied customers.
Key Responsibilities:
* Investigate and troubleshoot product issues, reproducing problems, examining application logs, and reviewing debug messages and stack traces.
* Foster strong problem-solving capabilities in a Software-as-a-Service (SaaS) application environment.
* Serve as the first point of customer contact, acting independently while involving management when necessary.
Required Qualifications:
* Excellent written and verbal communication skills.
* A university degree in Computer Science, Engineering, or a related technical field.
* At least 2 years of experience in customer support for commercial software products.
* A passion for providing technical support and helping customers achieve success with our products.
* Demonstrated ability to learn new software development languages and tools.
* Career-minded and team-oriented individuals.
Benefits:
This role offers a unique opportunity to work in a fast-paced environment, collaborate with cross-functional teams, and contribute to the growth and success of our organization.
We are committed to creating a workplace culture that values trust, transparency, and exceptional customer service.