Sales and Technical Support Specialist
We are seeking a highly skilled professional to join our team as a Sales and Technical Support Specialist. In this role, you will be responsible for working with leads to provide technical pre-sale assistance, Wialon and IoT introduction, demo delivery, and closing all technical blockers.
Responsibilities:
* Work with leads to deliver feature-rich solutions that drive efficiency in fleet management;
* Provide continuous development of partners' technical expertise and understanding of the IoT domain;
* Offer software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement;
* Support full-range activities for Wialon-based projects, including migration, retention, and onboarding new clients to Wialon;
* Improve partner employees' expertise via passing them through the Basic Course; evaluate their expertise via Certification;
* Guide on HW integration process and HW partners test accounts management;
* Holding public training sessions and webinars, including those to extend the number of possible scenarios for using Wialon;
* Participate in department-wide process improvement initiatives and partner-related events based on capacity and relevant skill sets.
Requirements:
* Advanced English required; knowledge of Spanish and Portuguese is a strong plus;
* Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers)
* University degree (ideally computer engineering, systems or related/technical background)
* High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/meetings you can handle with no quality loss;
* Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals;
* Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty;
* Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that;
* Ability to switch focus easily within a high number of incoming tasks;
* Excellent business correspondence and communication skills;
* Experience in telematics or IoT industries, which can provide valuable context for understanding client needs and company products is nice to have but not a must.
Benefits:
* Result-driven, friendly, and supportive team — we do an amazing job and are good friends after work;
* Work within GMT-3 time zone from 9 to 6 with Brazilian state holidays;
* Compensation for medical insurance and working on your own equipment;
* 20 work days of vacation that can be divided as you need it;
* 5 paid sick leaves without a doctor's note;
* Family-friendly policy helping to balance and benefit both work and family life;
* Corporate presents. We are not limited to mugs with a logo.
* Financial support for participation in training and specialized courses you choose.
What We Offer:
* Involvement in the growth and development of an international product IT company with a worldwide reputation;
* Challenging tasks that boost your technical and communicative creativity;
* We expect a proactive approach, fast learning, and open-mindedness towards changes and suggestions;
* A comfortable working environment with modern technology and infrastructure at your fingertips.