We are looking for a skilled Service Desk Agent who is eager to learn and grow with our team.
About the Role
As a Service Desk Agent, you will be the first point of contact for customers seeking technical support. You will be responsible for providing prompt and effective solutions to their queries, ensuring a high level of customer satisfaction.
Key Responsibilities:
* Provide technical support via phone, email, or chat to customers
* Identify and resolve customer issues in a timely and professional manner
* Collaborate with internal teams to ensure seamless issue resolution
* Document customer interactions and issues for future reference
Requirements
* Bachelor's degree in Computer Science, Information Technology, or related field
* Minimum 1 year of experience in a similar role
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
What We Offer
* A dynamic and supportive work environment
* Opportunities for career growth and development
* Competitive salary and benefits package
* Recognition and rewards for outstanding performance
Why Work With Us
We believe that our employees are our greatest asset. We offer a collaborative and inclusive work environment that fosters creativity, innovation, and growth. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.