AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
What you will do
* Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed
* Conduct incident analysis, postmortems, and document resolutions for continuous improvement
* Engage with Product Management and business partners on system capability, design, and solutions
* Work with Development to ensure technical requirements, best practices, performance, and security
* Support Project Management with effort estimates, planning, and removing technical roadblocks
* Develop key system components, identify reusable modules, and optimize delivery time
* Research platform capabilities and opportunities for the eCommerce roadmap
* Perform code analysis, develop patches, and implement new platform features
* Participate in code reviews, unit testing, and technical validation of updates
Must have
* 4+ years of Shopify development experience, with knowledge of Shopify Plus
* Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies
* Experience troubleshooting site issues using various tools (commercial/open-source)
* Strong problem-solving, analytical skills, and attention to detail
* Experience with page performance optimization and secure development practices
* Knowledge of front-end caching, CDNs, and request-response flow
* Familiarity with ticketing systems like Jira
* Strong verbal and written communication skills
* Ability to work independently and collaboratively in a team
* Patience, empathy, and a customer-first mindset
* Continuous learning mindset and adaptability to new technologies and procedures
* Upper-Intermediate English level
Nice to have
* Previous experience in customer service or technical support is a plus
* Salesforce Cloud experience
* Proficiency in core JavaScript (or a popular variant) and front-end frameworks
Perks and benefits
* Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
* Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
* A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
* Flextime: Tailor your schedule for an optimal work-life balance, with options for remote or in-office work
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* IT Services and IT Consulting
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