As a Service Desk Engineer, you will be responsible for delivering exceptional technical support to clients and ensuring the smooth operation of their IT environments.
Key Responsibilities:
* Provide first- and second-line support via email and remote tools.
* Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.
* Log, track, and manage incidents and service requests across various platforms.
You will deliver a professional, customer-focused experience during all interactions, translate technical issues into clear language, and escalate unresolved issues appropriately. You will also adhere to ITIL-aligned processes for incident, problem, and change management, monitor and meet SLA requirements for all client requests.
You will use applications such as Office 365, Salesforce, and Slack, administer user accounts, permissions, and configurations, and stay current with emerging technologies and best practices.
Skills Required:
* Technical knowledge of office applications, cloud-based services, and collaboration tools.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
* A competitive salary and benefits package.
* The opportunity to work with a dynamic team and contribute to the growth and success of the company.
* A collaborative and supportive work environment.
What We Offer:
We offer a comprehensive training program to help you develop your skills and advance in your career. We also provide opportunities for professional development and continuing education.