Job Title: IT Support ProfessionalWe're seeking a highly skilled IT Support Professional to join our team. This is an exciting opportunity to work on a high-profile project in Guarulhos, Sao Paulo, Brazil.This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.The successful candidate will provide hands-on support for our local infrastructure, users, and critical systems, ensuring uptime and reliability.Key Responsibilities:- Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.- Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.- Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.- Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.- Monitor and coordinate critical service requests with remote teams and vendors as needed.Requirements:To be considered for this position, you should have proven experience in IT support, helpdesk, or desktop engineering roles. You must possess strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.Familiarity with ITSM ticketing systems and incident management processes is also essential. Additionally, you should have strong communication skills and ability to interact with end-users at all levels.Bonus Skills:Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus. Experience working on high-profile data center projects is also desirable.